LEGAL REFERENCE

Privacy Policy — mama exchange par aapka tashfuf

Hamari privacy policy simple hai: aapka personal data, withdrawal history, aur account activity sirf aapke liye safe rakha jata hai. Hum ne ye approach banaya Pakistan ke local...

Data encryption har transaction meinLocal payment records secure rakhe jate hainAap ke consent ke baghair data share nahi hota

Lobby dekho Read FAQ

Hum kya data collect karte hain aur kyun

Jab aap mama exchange par account kholte ho, hum aapka naam, mobile number, aur withdrawal address collect karte hain — ye sab JazzCash, Easypaisa, SadaPay aur Raast transfers ko verify karne ke liye zaroori hai. Account security ke liye aapka login history aur IP address record karte hain. Har withdrawal request par identity check hota hai jahan local qanoon ijazat deta hai.

Aapka betting history aur payout records sirf aapke account dashboard mein visible rehte hain. Hum ye sab data encryption ke sath store karte hain aur third parties ko share nahi karte jab tak court order na aa jaye.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY QUESTIONS

Privacy ke baare mein pucho

SECURITY KI BUNIYAD

Hamari privacy aur security approach

Encryption Standard

Sab transactions 256-bit SSL encryption ke sath protected hain. JazzCash, Easypaisa, SadaPay aur Raast transfers directly encrypted channels se hote hain. Aapka wallet balance aur withdrawal history encrypted database mein stored rahte hain.

Verification Process

Har new withdrawal request par identity re-verification hota hai. Pakistan supported ilaqon mein local payment rules follow karte hain. Agar aapka account se unusual activity detect ho, hum immediately suspend kar dete hain aur aapko alert karte hain.

Data Retention

Account close karne ke baad aapka personal data 5 saal tak legal compliance ke liye rakha jata hai. Betting records aur transaction logs encrypted state mein rehte hain. Aap apna data deletion request privacy team ko likhe kar bheej sakte ho.

Third-Party Access

Hum aapka data payment processors ke sath sirf transaction ke liye share karte hain. Marketing ya analytics companies ko consent ke baghair koi data nahi dete. Sirf court order ya regulatory demand par hi sensitive information share hota hai.

Device Security

Jab aap login karte ho, hum aapke device ka fingerprint store karte hain — ye unauthorized access detect karne ke liye. Agar aap naya device se login karo, extra verification step ata hai. Multi-factor authentication available hai aur strongly recommended hai.

Audit Trail

Har login, withdrawal, aur payment change ka timestamp record hota hai. Aap apna account activity log dashboard mein check kar sakte ho. Agar kuch galat lag raha ho, turant hamari support team ko bata do.

Hamara privacy approach har platform par ek jaisa hai

Mobile App vs Website

Chahe aap mama exchange website use karo ya mobile app, privacy standards same hain. Data encryption aur user consent rules same apply hote hain. App aur website dono par aapka settings sync rahte hain.

Local Payment Rails

JazzCash, Easypaisa, SadaPay aur Raast — sab ke liye separate encryption protocols hain. Har payment gateway apne security standard ke sath integrate hai. Aapka wallet data har platform par consistent aur secure rahta hai.

Regional Compliance

Pakistan mein jahan local qanoon ijazat deta hai, wahan hamari privacy policy follow karte hain. Agar kisi ilaqe mein specific data protection rule ho, us rule ko respect karte hain. Policy updates hote hain jab local regulations change hon.

Account Deletion

Agar aap apna account delete karna chahte ho, ye request dashboard se de sakte ho. 30 dino baad account permanently band ho jata hai. Personal data aur betting history delete ho jate hain jab tak legal retention zaroori na ho.

Cookie & Tracking

Hum sirf essential cookies use karte hain — login session aur preference tracking ke liye. Marketing cookies ya third-party trackers optional hain aur aap disable kar sakte ho. Cookie settings bataaye gaye hain settings mein.

Data Export

Aap apna sab personal data export kar sakte ho — name, contact info, betting history, transactions. Email ke zariye request do aur 7 dino mein structured format mein data mil jayega.

Policy Updates

Agar privacy policy update ho, hum 14 din pehle notification dete hain. Email se aur dashboard par alert ata hai. Aap updated policy review kar sakte ho aur accept karne se pehle apna account deactivate kar sakte ho.

Aapka account mein privacy kaise build hai

Login Layer

Password encryption aur optional two-factor authentication. Device fingerprinting har login pe active hai. Agar unusual location se login ho, verification code email par bhejta hai.

Wallet Isolation

JazzCash, Easypaisa, SadaPay aur Raast accounts separate encrypted vaults mein linked hote hain. Har wallet ke liye unique transaction ID assign hota hai. Balance transfers directly encrypted channels se hote hain.

Withdrawal Verification

Har payout request pe identity re-confirmation hota hai. Account holder ke phone number par confirmation message ata hai. Withdrawal sirf registered payment account par jaata hai.

Session Management

Inactive sessions 15 minutes baad auto-logout ho jate hain. Jab aap logout karo, tab sab session tokens delete ho jate hain. Multiple device se ek saath login possible nahi hai.

Activity Dashboard

Login history, withdrawal records, aur betting activity ek jagah dekh sakte ho. Har transaction ka timestamp aur device info store hota hai. Suspicious activity detect ho to turant notification ata hai.

Support Ticket Privacy

Jab aap support ko message karte ho, woh encrypted channel se transmit hota hai. Support team sirf aapke account-specific info dekh sakte hain. Tickets 90 dino baad archive ho jate hain.

Privacy ke baare mein aksar puchhe jane wale sawal

Nahi. Aapka betting history, withdrawal records, aur payout data sirf aapke account mein private rehte hain. Hum ye data marketing companies, analytics firms, ya kisi bhi third party ko share nahi karte. Sirf payment processors ko transaction verification ke liye limited data share hota hai aur woh bhi secure channels se.

Har payment gateway ke sath encrypted connection establish hota hai. Aapka wallet details aur balance sirf mama exchange aur payment processor ke beech encrypted hote hain. Koi intermediate server ya third party ye data nahi dekh sakte. Transaction logs encrypted database mein store hote hain.

Turant account suspend ho jata hai. Hamari security team unusual activity detect karte hain — odd login locations, badi transfers, etc. Aapko email aur SMS alert milte hain. Account recovery process aur withdrawal reversal mein hum help dete hain jab legitimate account owner verify ho.

Haan. Account settings mein 'Delete Account' option hai. Request submit karne ke baad 30 din mein permanent delete ho jata hai. Personal data aur betting history delete ho jate hain. Legal compliance ke liye limited records 5 saal rakhne pade hain.

Sirf essential cookies — login session ke liye aur aapke settings ko remember karne ke liye. Marketing cookies aur third-party trackers disabled hain by default. Aap cookie settings mein customize kar sakte ho. Woh cookies analytics aur retargeting ads ke liye use nahi hoti.

Haan. Har policy change ke 14 din pehle email notification aur dashboard alert ata hai. Updated policy copy available hota hai. Aap new policy ko read karke accept ya reject kar sakte ho. Agar reject karo to account deactivate kar sakte ho.

Transaction records aur withdrawal history 5 saal tak encrypted state mein rakhte hain — ye Pakistan ke local compliance rules ke hisaab se hai. Account close karne baad bhi ye records secure rakhe jate hain. Aap apna data export karke personal copy rakh sakte ho.